1. Information we collect
When you use our website or contact us, we may collect information that you voluntarily provide, including:
– Name and surname
– Phone number
– Email address
– Company or organization name
– Information included in your message or service request
– Technical information such as IP address, browser type, device type, and website usage information where applicable
We aim to collect only the information reasonably necessary to respond to your request and provide our services. This reflects the proportionality and data-minimization principles under Armenian personal-data law.
2. How we use your information
We may use the information we collect to:
– Respond to inquiries and service requests
– Prepare quotations and proposals
– Provide IT, networking, security, CCTV, server, software, and related services
– Communicate with customers regarding ongoing projects or support requests
– Improve our website and services
– Maintain the security and proper operation of our website and systems
– Comply with applicable legal obligations
We do not use personal information for purposes incompatible with the purpose for which it was collected unless permitted by law or appropriate consent has been obtained.
3. Sharing of Personal Information
ProNetIT Services does not sell or rent your personal information.
We may share information with trusted service providers when reasonably necessary to operate our website or provide requested services, including hosting, communications, technical infrastructure, or other professional service providers.
Information may also be disclosed when required by applicable law or a lawful request from an authorized public authority.
Where another person or organization processes personal data on our behalf, appropriate data-protection and security requirements should apply. Armenian law specifically regulates processing performed by authorized processors on behalf of a data controller.
4. Data Security
We take reasonable organizational and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.
However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and satisfying applicable legal obligations.
When information is no longer required, it may be securely deleted or anonymized.
Armenian personal-data law provides that identifiable personal information should not be retained longer than necessary for the purposes for which it is processed.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to ensure proper website functionality, remember preferences, analyze website usage, and improve user experience.
Where required, users may be provided with options to accept or manage non-essential cookies.
7. Third-Party Websites
Our website may contain links to third-party websites or services.
ProNetIT Services is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
8. Your Rights
Subject to applicable law, you may request information about personal data we process about you and may request that inaccurate or outdated information be corrected.
Where applicable, you may also request deletion, blocking, or cessation of processing of personal information when there is no lawful reason for its continued processing. Armenian law provides rights concerning access, correction, updating, blocking, and destruction of personal data in applicable circumstances.
To submit a privacy-related request, contact us using the details below.
9. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website functionality, or applicable legal requirements change.
The latest version will be published on this page together with its updated revision date.
10. Contact Us
For questions regarding this Privacy Policy or the processing of your personal information, please contact:
ProNetIT Services
Yerevan, Republic of Armenia
Email: info@pronetitservice.am
Phone: +374 99 013300, +374 33 555302